Frequently Asked Questions

1. Where do you ship?
We ship to all 50 states across the USA.

2. How long does shipping take?
Standard shipping takes 7–12 business days. Orders are processed within 1–3 business days.

3. Do you offer free shipping?
Yes! Free standard shipping is available on all orders.

4. How can I track my order?
After your order ships, you’ll receive a confirmation email with a tracking number to track your shipment online.

5. Can I modify or cancel my order?
Orders are processed quickly for fast delivery. Contact us within 12 hours of placing your order to modify or cancel.

6. What is your return policy?
Returns are accepted within 30 days of delivery. Items must be unused and in original packaging. See our Return Policy page for full details.

7. Are your products safe?
Yes! All products are carefully selected to meet quality and safety standards.

8. How can I contact customer service?
Email us anytime at support@luxemodex.com or call +14585443644 We respond within 24 hours on business days.

9. Do you offer gift options?
Yes! Gift packaging is available for select products. Choose the gift option at checkout when available.

10. Is your store secure?
Absolutely. We use industry-standard encryption to protect your personal and payment information.

Need more help?
Contact us at support@luxemodex.com we’re happy to assist!